Survey: What Are Your Feelings of The VT Department of Environmental Conservation?

 

The Vermont Department of Environmental Conservation (DEC) is conducting a survey on the value they bring to their customers.  If you are interested in having a voice within the DEC, please respond to the survey.

Surveymonkey.com, https://www.surveymonkey.com/r/M7J6WGW

The Goal: Determine what metrics would be most meaningful that we could use to measure our performance?

  1. What’s your involvement with the agency?
  2. What do you value most/least about the standardized processes in which you interact with the agency (application, certification, compliance)?
  3. Do the resources we spend seem appropriate?
  4. What do you use as a measure to evaluate our customer service level?
  5. How do you perceive our effectiveness in protecting human health and the environment?
  6. What metrics should we be interested in collecting to measure performance?
  7. Would you value us tracking the time spent versus decisions we’ve made?